Isavent LLC is committed to providing high-quality sports products to our customers. If you receive a product with quality issues, we will provide a refund subject to the conditions of this policy.
1. 30-Day Refund Period
If you receive a product with quality issues, you may contact us to request a refund within 30 days of the date of receipt.
Refund requests for quality issues submitted after the 30-day period may not be eligible for a refund, unless otherwise required by applicable law.
2. Products Eligible for Refund
The following situations may qualify for a refund:
The product has manufacturing or quality defects;
The product fails to function properly under normal use;
The product received differs significantly from the order;
The product sustained significant damage during shipping.
To request a refund, please provide your order information along with photos, videos, or other documentation illustrating the issue so that we may review your claim.
3. Situations Not Eligible for Refund
Unless there is a quality defect or applicable law requires otherwise, the following situations are generally not eligible for a refund:
Refund requests based on personal preference or a change of mind;
Product size, color, or style not meeting personal expectations;
Damage caused by improper use, operation, storage, or human error;
Normal wear and tear;
Refund requests submitted after the 30-day period.
All products are considered “Final Sale,” except in cases of product defects or where required by applicable law.
4. Refund Request Process
If you believe the product you received has quality issues, please contact us via the following methods:
Email: duy@isaventllc.com
Phone: 816-486-0969
Please provide the following information when contacting us:
Order number;
Purchaser’s name;
Product name;
Description of the issue;
Photos or videos of the product, if necessary.
Upon receipt of your request, we will review the situation and determine whether to approve the refund based on the nature of the issue and applicable policies.
5. Refund Processing
Once a refund request is approved, the refund will typically be issued to the original payment method used.
The actual time it takes for funds to appear in your account depends on the processing times of your bank, credit card company, or third-party payment provider. Isavent LLC has no control over the processing times of third-party financial institutions.
6. Return Requirements
If the product has quality issues, we may require you to return it, depending on the specific circumstances.
If a return is necessary, we will provide you with the relevant return instructions. Please do not return the product without our prior confirmation, as this may affect the processing of your refund.
7. Contact Us
If you have any questions regarding our refund or return policy, please contact us:
Address: 7619 W KEIM DR, GLENDALE, AZ 85303
Email: duy@isaventllc.com
Phone: 816-486-0969