1. Where do you ship to?
Currently, Isavent LLC only offers shipping within the United States; we do not support international shipping or delivery to addresses outside the U.S.
2. Which shipping carriers do you use?
We select appropriate third-party carriers based on the order and delivery address, including:
USPS
UPS
FedEx
We typically provide tracking information once the order has shipped.
3. How long does it take to ship an order?
Orders generally require 1–3 business days for processing and preparation.
Once shipped, standard delivery within the U.S. typically takes 3–7 business days. Therefore, the total estimated time from placing the order to receiving the product is 4–10 business days.
Actual delivery times may be affected by factors such as weather, holidays, and carrier operations.
4. How can I track my order?
We provide tracking information once the order has shipped. You can use the tracking number to check your package’s status on the respective carrier’s website.
5. Can I cancel my order?
If your order has not yet shipped, please contact us as soon as possible, and we will do our best to assist you based on the order’s current status.
If the order has already shipped, we may be unable to cancel it or modify the delivery address.
6. Can products be returned or refunded?
As a general rule, all our products are “Final Sale.”
If a product has a quality issue, you may contact us within 30 days of receipt to request a refund. We will review the specific circumstances and process the request in accordance with applicable policies.
Except for quality issues or as required by applicable law, we generally do not accept returns or refund requests based on personal preference, change of mind, or the product not meeting expectations regarding size or color.
7. What should I do if I receive a defective product?
If you receive a product with a quality issue, please contact us within 30 days of receipt.
Please provide:
Order number;
Product name;
Description of the issue;
Photos or videos of the product, if necessary.
After reviewing the details, we will provide an appropriate solution.
8. Is payment secure?
Yes.
All online transactions are processed through secure, PCI-DSS compliant third-party payment gateways. Isavent LLC does not store full credit card numbers or CVV security codes on our servers.
9. Do you sell my personal information?
No.
We do not sell or rent your personal information. To fulfill orders and provide related services, we may share relevant information only with necessary service providers, such as payment processors, logistics companies, and technology service providers.
10. What personal information is collected?
To fulfill orders and provide related services, we may collect the following:
Name;
Shipping address;
Email address;
Phone number;
Order and transaction-related information.
For more details regarding personal information, please review our Privacy Policy.
11. How long is my personal data retained?
We retain personal information only for as long as necessary to fulfill orders, provide customer service, resolve disputes, meet contractual obligations, and comply with applicable laws and regulations.
When the information is no longer needed for business or legal purposes, we will delete, anonymize, or securely dispose of it in accordance with applicable laws.
12. Can I request the deletion of my personal information?
Depending on the privacy laws applicable in your state, you may have the right to request access to, correction of, or deletion of your personal information.
To submit a data request, please contact us via:
Email: duy@isaventllc.com
13. How can I contact Isavent LLC?
Please feel free to contact us if you have any questions regarding products, orders, shipping, refunds, or other issues.
Address: 7619 W KEIM DR, GLENDALE, AZ 85303
Email: duy@isaventllc.com
Phone: 816-486-0969
We will do our best to address your inquiries and provide assistance in a timely manner.